How to Use Gamification as Part of Your Social CRM Strategy
Gamification is a concept that’s grabbing the interest of customers and loyalty program managers alike, especially for Social CRM. It refers to the application of game dynamics to business functions to [more…]
Social Customer Service Expansion for Social CRM
In this new social media environment, Social CRM companies are expanding the traditional contact center to accommodate a focus on the customer, not the product offerings. The new social customer service [more…]
The Importance of Social Customer Service for Social CRM
It stands to reason that if customer service is critical to the health of a company, for Social CRM, social customer service is even more crucial. Some data supports that. A Booz & Company and Buddy Media [more…]
How to Create a Persona for Social CRM
When you're targeting customers for Social CRM, it can be helpful to develop personas. This tactic has proven to aid salespeople in better understanding the customer. A persona is a representative of one [more…]
How to Create Social CRM Content that Sells
In this social media environment, salespeople also find the need to create content to communicate with a wider audience. If they want to be seen as experts, the quality of the content they create is critical [more…]
Create Social CRM Relationships on LinkedIn
Social CRM is centered around the social media world, so try using LinkedIn to build relationships for your campaign. According to most surveys, LinkedIn [more…]
How to Identify Your Sales Team’s Readiness to Leverage Social CRM
If you are considering embarking on a Social CRM strategy, one of the first things that you must do is assess your sales force’s readiness to adopt new tools and adapt to the new world. [more…]
The Path of the Social CRM Buyer
Some salespeople still need to be convinced that Social CRM adds value to their efforts. Try following the path of a consumer. Previously, salespeople conducted B2B sales in the same way as the generations [more…]
The Social CRM Setup
Because social CRM is a nascent concept, it can be hard to get your arms around all the factors that affect customer service. To understand how social media has added a layer to CRM systems, look at it [more…]
Help Your Salespeople Adapt to Social CRM
When implementing social CRM, your company needs to help salespeople adapt to the social media style of customer engagement. This requires salespeople to manage significant change. However, salespeople [more…]
Implement A/B Testing In Sales
Knowing how efficient your organization’s sales are is partly about setting SMART goals and reaching them, but there are also other efficiency measures to consider within sales. [more…]
Set Up Sales Forecasting
If you want to forecast the future — next quarter’s sales, for example — you need to get a handle on what’s happened in the past. So you always start with what’s called a [more…]
Run a Competitive Analysis
Knowing where your competitors stand on key metrics and how their sales processes work can provide valuable insights into how you may be able to improve your own organization and processes. [more…]
Choose the Right Customer Relationship Management (CRM) Database
Today’s Customer Relationship Management databases, or CRMs, are hardly the static electronic address books of yesterday — they’re a whole ecosystem of applications and plug-ins that let businesses from [more…]
Enhance Your Phone System to Increase Sales Efficiency
It may never be appropriate to replace the human interactions usually involved in creating a sale, but that doesn’t mean there isn’t also a place for technology in the mix. For example, if your sales process [more…]
Make Your Marketing More Efficient
Efficient marketing is a broad topic that covers lots of areas, but there are a couple high-level concepts to keep in mind to make sure your marketing is just as efficient as your sales process. [more…]
Selling via Call Centers
After you reach scale, selling over the phone (or increasingly, through a website) requires a dedicated call center full of employees who focus on, well — calling customers! Done right, a call center can [more…]
Generate Sales Efficiently and Legally
Following a few best practices will help keep your organization’s sales robust and legal. You need to effectively use referrals, comply with e-mail laws, learn customer’s preferred contact methods, and [more…]
How Efficient Is Your Lead Generation?
You can have the most ruthlessly efficient expense reduction plan in the world, but if your company doesn’t also sell efficiently, you’re going to shutter. Generating sales leads is a crucial part of building [more…]
How Efficient Is Your Lead Nurturing?
Having motivated, energetic employees is more important in sales than most anywhere else. In most cases, they’re the first impression your customers ever have of your product and your organization, and [more…]
How Efficient Are Your Sales Teams?
An efficient sales staff has the tools and resources available to close sales without drowning under piles of paperwork or red tape. The more time sales staff spends constructing contracts and waiting [more…]
How to Set Realistic Sales Goals
Setting realistic sales goals is part logic and part luck. The goal needs to be ambitious enough to motivate your employees and avoid leaving potential revenue on the table, and yet not so pie-in-the-sky [more…]
Set Effective Sales Goals
The exact specifications of your sales goals have much to do with your industry, your business values, and your organizational culture. As you contemplate what your sales goals look like, or review your [more…]
Set Efficient and Clear Sales Commission Policies
An unclear sales commission policy is literallyexpensive, because you either pay for the lack of clarity in hard dollars or, if you choose not to reconcile the difference expected by your employee, goodwill [more…]
Track Sales Commissions
If you decide that sales commissions make sense for your organization, you’ve done the easy part. Now the hard part: actually defining the commission structure, and then keeping track of it. Many popular [more…]
