Signs a Customer is Interested in Closing a Sale
As you present your product or service to potential customers, you can close a sale more quickly if you recognize the signs that indicate that your customer is interested in buying. Notice the following [more…]
How to Close a Sale with a Tough Customer
You can do everything right in your efforts to close a sale, but some customers are just tough — they’re angry, they’re dissatisfied, they’re apathetic, they’re just not cooperating with your plan to close [more…]
Sales Closing For Dummies Cheat Sheet
Closing sales is what you do and what you want to do more of. Being aware of the reasons people buy — and the reasons they don’t — can make your job more productive. Training yourself to look for signs [more…]
How to Improve Quality Control through Customer Feedback
Customer feedback is one of the most important resources for improving an organization's quality control. If you're serious about quality control, you can't assume that you know what the customer wants [more…]
How to Identify Intoxicated Guests in Your Bar
Sure, people go to bars to drink, but overly intoxicated patrons are a problem you don’t need in your bar. Not all drunks are happy drunks, and they certainly aren’t safe, so be prepared to cut off the [more…]
Customers, Competitors, and the Businessperson
The customers, the rivals and a successful business model are the three major focal points that a business needs to analyse, consider and respond to respectively. Here are three questions to think about [more…]
Public Relations For Dummies Cheat Sheet
To get people talking about you, your company, or your product, you need to develop a good public relations (PR) plan. Applying some PR fundamentals, knowing how to deal with the media, getting your press [more…]
Members of the Call Center Team and What They Do
No matter how sophisticated or high-tech a call center is, for any call center operation to be successful, it needs the right players in place to bring it all to life. Here’s a list of the key call center [more…]
Setting Up Your Baseline in Excel Sales Forecasting
You need to provide a solid baseline (history) in order for your Excel forecast functions to work accurately in Excel sales forecasting. This chart shows you some ways to arrange data for your baseline [more…]
The Analysis ToolPak in Excel Sales Forecasting
The Analysis ToolPak in Excel sales forecasting figures out what's going on with your data without your having to enter formulas. Excel's Analysis ToolPak has three useful tools for directly forecasting [more…]
Excel Sales Forecasting Functions
Give these sales forecasting functions in Excel a good baseline and you can get a handle on future sales business. Some Excel forecast functions and their actions appear in the following chart — keep it [more…]
The LINEST Function in Excel Sales Forecasting
The LINEST (or linear estimate) function in Excel sales forecasting uses formulas to calculate a regression equation and related statistics. This chart shows the information the Excel LINEST function will [more…]
How to Navigate the Salesforce Home Page
Every time you log in to Salesforce, you begin at your home page. The look and feel of the elements on your home page are similar to other users’ home pages, but the tasks and events are specific to you [more…]
How to Get Salesforce Help Fast
There are so many ways to navigate Salesforce that you probably don’t need much help getting around the application. If you get stumped, though, get help fast with these techniques. [more…]
How to Use Everyday Salesforce Operations
Salesforce was built by salespeople for salespeople. The tool is simple to use and relevant to the business of selling. Here’s how to use the day-to-day Salesforce operations in the most efficient way [more…]
Salesforce.com For Dummies Cheat Sheet
Unlike traditional CRM software, Salesforce is an Internet service. You sign up and log in through a browser, and it’s immediately available. Salesforce is also fast to start using [more…]
Ten Ways to Listen Well as Part of Communicating Effectively
Communicating effectively involves not only speaking well, but listening well, too. Active-listening tools, such as those in the following list, help you hold up your end of a successful conversation or [more…]
How to Communicate Effectively to an Audience
When you speak to a crowd, communicating effectively means that your delivery is positive and confident so that your message comes across effectively. Use the tips in the following list to convey your [more…]
How to Build Strong Working Relationships with Effective Communication
Effective communication strategies can help you build strong working relationships with clients and customers, team members, managers, and internal customers. Use the tips in the following list: [more…]
Pitfalls to Avoid in Workplace Communications
Effective communications includes choosing the proper method to communicate, the right time, and the relevant message. The pitfalls in the following list are ones to avoid: [more…]
How to Become a Customer-Centric Company
Committing to the customer is the way to build (and keep) your loyal customer base. Becoming customer-centric in all areas of your business requires focus, effort, and action in the following areas: [more…]
Addressing Customers Service Issues with E-mail
In the business world today, many customer service issues are handled by e-mail. To make sure your emails are professional and well-written, use these helpful tips: [more…]
Working Styles of Customer Service
Your working style describes how you generally approach and deal with people and work situations. Study these four primary working styles to better understand your customers and co-workers: [more…]
For Managers: Coaching Customer Service
To keep a high-level of commitment to great customer service, your staff needs constant support. Use these lessons as manager when you hold a staff meeting to get started: [more…]
Connecting Sales and Customer Service
Sales and service departments usually exist separately in companies, but from a customer service perspective the two are inseparable. So your customer believes you’re sincerely trying to serve them, employ [more…]
