Running Your Business

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The Importance of a Financial Paper Trail

Accounting for a company's finances is all about creating an accurate paper trail. You want to track of all your company's financial transactions so if a question comes up at a later date, you can turn [more…]

Considering the Pros and Cons of Rapid Improvement Events

All business processes start out operating perfectly (that's the plan, anyway). Over time, however, things change. Gradually, a simple process becomes more complex, and this complexity can breed inefficiency [more…]

Inspiring Team Creativity for Business

The creative outcome of a business team depends on the nature of the group of individuals you assemble (the more dynamic, inspired, and innovative, the better) and the communication skills that the session [more…]

Don't Let Fear Get in the Way of Success

Fear of failure is probably the second biggest cause of failure. The first is fear of the unknown — just watch any horror movie. The easiest way to overcome these fears is to take action. Don't succumb [more…]

Exhibiting a Customer-Friendly Attitude

One thing all people who give great service have in common is that they have a genuine customer-friendly attitude. You view your customers as the most important part of your job and sincerely appreciate [more…]

Evaluating Your Sales Techniques

Like any serious effort to make positive changes in your life, changing how you sell begins with an honest assessment of your current skills. Until you admit that you could be doing something better and [more…]

Identifying the Seven Buyer Motivations

Until you know what your prospective clients want or need, you're in no position to sell them anything. All you can do is present the product and describe its features. When you know what the client is [more…]

Using Your Voice Effectively for Telephone Sales

When you're making telephone sales calls, the person at the other end doesn't know whether you're wearing a suit and tie or ratty pajamas. The only image that your sales prospects get is transmitted through [more…]

Avoiding Common Meeting Mistakes

Successfully organizing meetings is an under-appreciated business skill. With the umpteen details meeting and event planners need to handle, mistakes are bound to be made, and sometimes heads will roll [more…]

Presenting Financial Reports: Turning Numbers into Information

Often, when the financial types get up and present a business's financial status, it seems like the lights got turned out and everyone went home. Even though you listen intently, it seems like they're [more…]

E-Mail Etiquette on the Job

A couple years ago, e-mail surpassed postal mail as the highest-volume carrier of messages. Its popularity has been booming ever since and shows no signs of stopping. Though volumes have been written about [more…]

Getting Into Customers' Heads via Surveys

You can conduct several different kinds of customer surveys, including demographic surveys, which help you determine which age groups, genders, races, and socioeconomic groups tend to use your business [more…]

Organizing Small Groups for Training

Small groups are critical to a well-designed training program. A handful, rather than a horde, of people gathered together have a greater chance of becoming involved and actively participating in training [more…]

Making a Good First Impression in India

First impressions are important wherever you go, and business etiquette can change quickly as you move from country to country. The good news is that Indians welcome the opportunity to work with foreigners [more…]

Building a Web Site That Reinforces Your Brand

If by any slight chance you're wondering if you need a Web site — or a stronger Web site than the one you already have — make a list of brand names you know, and then look online to see if each one has [more…]

Working with a Catering Manager

Before you can organize a function with food for a big meeting or event, you need to meet with the catering manager (CM) at the facility you've rented or your outside caterer or party planner if you hold [more…]

The Scope of Sarbanes-Oxley: Securities and Issuers

To understand which parts of SOX apply to your company, you need to understand what type of investments are considered securities and which types of issuers are subject to or exempt from SOX. [more…]

Using E-Newsletters to Maintain Contact

E-newsletters (or electronic newsletters) have emerged as a popular format for frequent communications with customers or hot prospects. Like print-based newsletters, e-newsletters contain news, tips, and [more…]

Mingling Effectively at Company Gatherings

Believe it or not, mingling is a vitally important business skill. Mingling well demonstrates that you're a friendly, open, and engaged person who is interested in other people. Mingling poorly shows others [more…]

Religious Business Ceremonies in India

Religion is a way of life in India, and religious business ceremonies are common occurrences. Everything a Hindu does is an act offered up to God, and emphasis is placed on the acts themselves, not rewards [more…]

Highlighting the Principles behind the Theory of Constraints

The Theory of Constraints (TOC) is a comprehensive technique for identifying and managing an organization's constraints for obtaining maximum output from a process [more…]

Sticking to Customer Service Values Online

Service strategies — like the seasons — come and go. Ultimately, the success of your enterprise has more to do with your core values (and a commitment to delivering them) than it does with the latest and [more…]

Make Your Marketing Pay Off

Marketing needs to be bottom-line oriented. It's not a black hole that you toss money into after you shell out for the payroll and healthcare; it's a vital part of a growing, successful business and you [more…]

Knowing Product Basics

What must you absolutely, positively, truly know about your product in order to do well in selling it? Always begin with the obvious: [more…]

Planning for Employees' Growth, Development, and Education

Employee education is where many organizations get it wrong. Financial, customer, and process metrics are put into place, with strategies clearly laid out to achieve them. [more…]


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