Running Your Business

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Empowering Employees When Delegating

Delegating, as a coaching tool, is the act of assigning and entrusting assignments and responsibilities to others. Delegating isn't about giving people tasks to do. Tasks are the simple and short-term [more…]

Building a Brand for Market Success

When people hear your name, they conjure up a set of impressions that influence how they think and buy. Those thoughts define your brand.

Your brand resides in your customer's mind as a result of all the [more…]

Expanding Your Concept of Service

Your definition of service shapes every interaction you have with your customers. If you hold the common idea that service is only giving customers what they want, you may well paint yourself into a corner [more…]

Resolving Conflicts on the Team

Conflicts among team members will occur from time to time, and team members may struggle to positively resolve conflicts that arise. Finding out with your team members how best to deal with conflict situations [more…]

Shattering the Myths about Working from Home

Many myths are floating around about home-based businesses. No doubt you've heard some of them. You may even believe some of them. Regardless of what you may or may not have heard, the simple fact is that [more…]

Setting Up a Great Home Office

The following are the essentials of the well-equipped home office: [more…]

Converting Your Manual Bookkeeping to a Computerized System

If you're converting a manual bookkeeping system to a computerized system, your conversion will take a bit more time than just starting fresh because you need to be sure your new system starts with information [more…]

Keeping Your Menu Competitive with Well-Timed Updates

Even restaurant franchises change their menus, in large part because of an increasingly savvy dining public. With more people going out to dinner more often, the question isn't [more…]

What Is the Balanced Scorecard?

The Balanced Scorecard was developed in the early 1990s by two guys at the Harvard Business School: Robert Kaplan and David Norton. The key problem that Kaplan and Norton identified in the business of [more…]

Considering Six Sigma Best Practices

Successful Six Sigma efforts have several practices and characteristics in common. As you launch into your own Six Sigma journey, you can use these as landmarks to set your course and bearing. Even after [more…]

Building Teams to Self-Manage and Grow

Self-directed teams — sometimes called self-managed teams, empowered work units, or autonomous work teams — function in their truest sense without supervisory authority. Team members are interdependent [more…]

Designing Your Marketing Program

A marketing program is a coordinated, thoughtfully designed set of activities that help you achieve your marketing objectives. Your marketing objectives [more…]

Applying Fundamental Quality Control Concepts

Your organization can implement several fundamental quality control processes to ensure that you produce or deliver a high-quality product or service. The following sections present the information you [more…]

Preparing Your Training Environment

Establishing an environment conducive to learning is a critical aspect of starting a training session off on the right foot. You can ensure that participants walk in to a relaxed atmosphere and an environment [more…]

Producing Radio Ads to Promote Your Business

In 30 or 60 seconds, a good radio ad grabs attention, involves a listener, sounds believable, creates a mental picture, spins a story, calls for action, and manages to keep the product on center stage [more…]

Preventing Bar Staff Theft

Theft means stealing, pure and simple. If a dishwasher pockets silverware from the restaurant, that's theft. If a bartender gives a drink away to a customer without ringing it up, that's theft. If a prep [more…]

Delegating Effectively

Delegation doesn't just happen. Just like any other task that you perform as a manager, you have to work at it. The six steps to effective delegation are the following: [more…]

Tracing the Roots and Meaning of Six Sigma

The Six Sigma methodology was formalized in the mid-1980s at Motorola. New business and management theories and ideas were combined with basic principles and statistical methods that had existed in quality [more…]

Considering Six Approaches to Effective Pricing

Pricing is an integral part of the marketing process. The right price can generate more sales; the wrong price can make your potential customers and clients look elsewhere. The following are six of the [more…]

Mastering the Art of Customer Service

Customer service isn't just the job of your customer service department and representatives; it's the job of every employee in your company. And service starts at the highest levels of a company. [more…]

Selling Tips: Mastering the Meet and Greet

Your first meeting with a prospective client can set the entire tone for your relationship. Here are some guidelines to ensure that your relationship has a positive start: [more…]

Taking a Look at a Sarbanes-Oxley Overview

In response to a loss of confidence among American investors reminiscent of the Great Depression, President George W. Bush signed the Sarbanes-Oxley Act into law on July 30, 2002. SOX, as the law was quickly [more…]

Quality Control Technique: Trimming Down with Lean Processes

Lean processes are the latest diet craze in the world of quality control! Lean is a quality control technique you can use to identify and eliminate the flab in your company's processes. The [more…]

Avoiding Six Sigma Pitfalls

Navigating your business through the Six Sigma methodology can be treacherous. Identifying — and avoiding — common Six Sigma mistakes and perceptions can keep your business from running aground. [more…]

Avoiding Lawsuits and Prosecution under Sarbanes-Oxley

How do you keep yourself, your department, and your company out of the Sarbanes-Oxley (SOX) spotlight? Here are a few tips for keeping the litigators off your doorstep and sleeping soundly with SOX compliance [more…]

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