Resuscitating an iPad with Issues

By Edward C. Baig, Bob LeVitus

Troubleshooting your iPad is sometimes necessary. What you find here applies to an iPad that’s frozen or otherwise acting up. The recommended procedure when this happens is to perform the seven Rs in sequence.

  1. Recharge
  2. Restart
  3. Reset your iPad
  4. Remove your content
  5. Reset settings and content
  6. Restore
  7. Recovery mode

But before you even start those procedures, Apple recommends you take these steps:

  1. Verify that you have the current version of iTunes installed on your Mac or PC.You can download the latest and greatest version on Apple’s website.
  2. Verify that you’re connecting your iPad to your computer using a USB 2.0 or 3.0 port.
  3. Make sure that your iPad software is up to date.To check with iTunes on your Mac or PC:
    1. Connect the iPad to the computer, and then click the iPad icon in the row of icons below the toolbar.If you connect more than one iDevice to this computer simultaneously, the button will say the number of devices (for example, 5 Devices) rather than iPad. Click the button to display a drop-down list and select the device you want.
    2. Click the Summary tab and then click the Check for Update button.To check with your iPad:
      1. On the Home screen, tap Settings.
      2. In the Settings list on the left side of the screen, tap General.
      3. On the right side of the screen, tap Software Update.If your iPad requires an update, you receive instructions for doing so. Otherwise, please continue.