How to Fix Problem Apps on Your Surface
Sometimes Surface apps don’t work correctly. They crash when you press a button, for example. Or they freeze on the screen. When an app doesn’t seem to be working correctly anymore, this trick usually works: Uninstall it and then reinstall it from the Windows Store.
This trick works for both free and paid apps; the Windows Store remembers your purchase and lets you download the app again without paying twice.
From the Start screen, select your problem app’s tile or icon.
To select an app, hold your finger down on it. After a second or two, a check mark appears by the app, and the App bar appears along the screen’s bottom edge.
Tap the Uninstall icon on the App bar.
Your Surface uninstalls the app.
Visit the Windows Store and reinstall the app.
From the Windows Store, slide your down finger slightly from the screen’s top and then tap the words Your Apps that appear at the top.
When the list of all of your apps appears, slide your finger down slightly on the icon of your formerly misbehaving app. When the App bar appears along the screen’s bottom edge, tap the Install icon.
Your app reinstalls itself onto your Start screen’s All Apps area. With any luck, your app has enjoyed its vacation and returned in a better mood.
To pin your app back to the Start screen, slide your finger upward from the middle of the Start screen. When the All Apps area comes into view, tap and hold your newly reinstalled app; when the App bar appears along the screen’s bottom, tap the Pin to Start icon.
You can also uninstall and reinstall apps that came bundled with your Surface, such as the News, Finance, and Weather apps. The Mail, Calendar, and People apps are actually one app. Uninstalling one removes all three. To reinstall them, install the Store’s app called “Mail, Calendar, and People.”
If an app still acts up, contact the app’s publisher: Drop by the app’s entry in the Windows Store and scroll to the Details section of the app’s description page. There, under the Learn More category, tap the support link. That takes you to the publisher’s website or opens an e-mail for you to use to contact the app’s publisher.