Do a Factory Reset of Your BlackBerry PlayBook
Stop, wait, and think: if you’ve done all there is to do (including calling Research in Motion for their advice), you may have to wipe out your BlackBerry PlayBook’s memory. Think of Hal singing “Daisy, Daisy, give me your answer do” in the film 2001 as the anthropomorphic computer’s mind was deleted bit by bit.
A wipe, or a factory reset, will restore your BlackBerry PlayBook to how it was when you first got it: the operating system and the standard set of apps but nothing else. A factory reset deletes apps you have downloaded, any photos or videos you took by yourself or transferred from another device, and any configuration settings you made.
You’ll lose the registration of your PlayBook to a BlackBerry ID; you’ll have to re-enter that ID in order to connect to the mothership for updates, support, and the download of apps.
If possible, use the BlackBerry Desktop Manager on your PC in connection with your BlackBerry PlayBook and make a full backup of the contents of your tablet in a folder on your personal or laptop computer.
This will allow you to reinstall apps and data to the tablet after a factory reset. If you suspect that one of your apps is the source of the problem, install your apps selectively; test the PlayBook after each one is in place to see if the PlayBook still works properly.
You’ve been warned at least twice. And if you ever try to do this command from the screen of your BlackBerry PlayBook you’ll be warned once again. Here’s how to perform a factory reset:
From the home page, swipe down from the top bezel.
The status screen opens.
Tap the gear icon in the upper-right corner.
Tap Security in the left panel.
On the Security screen, tap the Security Wipe section.
You’ll see the cautionary screen.
If you’re truly ready to proceed, tap in the entry box.
The onscreen keyboard comes up.
Enter the super-secret password: blackberry.
The password to confirm a Security Wipe is the simple word blackberry. It’s the same password on every BlackBerry PlayBook tablet. This is a great reason to place a general password on your PlayBook; otherwise anyone could pick up your tablet and wipe out its mind.
If you’re ready, tap Wipe Data.