By Kate Gatski, Kate Shoup

Suppose that you have a problem with your Etsy account. Or maybe you need help with a transaction. In either case, you can send a message to Etsy Support right from the Help page. You can also send a message to Etsy Support to notify that group of a problem on the site. Here’s how:

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1While logged in to your Etsy account, click the Help link that appears along the top of any Etsy page.

The Help page opens.

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2Click the Email us link at the bottom of the page.

The Email Etsy Support page opens.

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3Click the Select a Topic drop-down arrow and select a category.

Choices include categories that pertain to account settings, setting up your shop, seller tools, listings, payment methods, troubleshooting, Direct Checkout, and more.

Etsy displays a list of articles that may help to answer your question. Click one to read it. Otherwise, continue to the next step.

4Type a subject for your message in the Subject field.

Being clear about the problem in the Subject field will help Etsy answer your question.

5In the Message field, type your message.

Optionally, you can attach a file; to do so, click the Choose a File button, and then locate and select the file that you want to attach.

For example, if you’re experiencing a problem with your shop page, you might capture a screen shot of the page and attach that image file to your message.

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6Click Submit.

Etsy notifies you that your question has been submitted; it also sends you a confirmation e-mail to that effect.

When it has your answer, Etsy sends it to you via e-mail. You can reply to the person who sent the e-mail if you have further questions.