Salesforce Marketing Cloud Customer Journey Mapping Steps

By Chester Bullock, Mark Pollard

Part of Salesforce Marketing Cloud For Dummies Cheat Sheet

Salesforce Marketing Cloud automation tools can make your processes reliable and consistent, but setting them up can be overwhelming. The following flowchart shows the steps to follow to help figure out what your current customer journeys look like and how to design them to be exactly what you want them to be.

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