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How to Build Strong Working Relationships with Effective Communication

By Marty Brounstein

Part of Communicating Effectively For Dummies Cheat Sheet

Effective communication strategies can help you build strong working relationships with clients and customers, team members, managers, and internal customers. Use the tips in the following list:

  • Respond to requests by emphasizing what you can do to help meet them.

  • Follow through and do what you say you’ll do.

  • Listen without passing judgment and don’t rush in to give advice.

  • When you have concerns, work them out with the source, not with others.

  • Communicate with respect in every interaction regardless of whether you like the person.

  • When others give you assistance or support, express appreciation for it.

  • Focus on issues, not personalities, when you discuss work matters and problems.

  • When differences in views or ideas occur, work first to understand them from the other person’s perspective.

  • Be direct and sincere as normal practices.

  • Use humor in good taste.