| Foreword.
Introduction.
Part I: VoIP Basics.
Chapter 1: Getting Down to Business with VoIP.
Chapter 2: VoIP: Not Your Father’s Telephone Service.
Chapter 3: Everything You Need to Know About Charges.
Part II: Taking VoIP to Your Network.
Chapter 4: Road Map to VoIP Transports and Services.
Chapter 5: Getting Switched.
Chapter 6: Going Broadband.
Chapter 7: We’re Dedicated.
Chapter 8: Going Wireless.
Chapter 9: Using VoIP on the Internet.
Chapter 10: Telephones and VoIP.
Part III: Making the Move to VoIP.
Chapter 11: Simplifying Cost Management.
Chapter 12: Locations Galore.3
Chapter 13: Setting Up the Smaller Office.
Chapter 14: Providing Dollars and Support for VoIP.
Part IV: The Part of Tens.
Chapter 15: Ten Reasons Why Your Company Should Switch to VoIP.
Chapter 16: Ten Reasons Why You Should Switch to VoIP at Home.
Chapter 17: Ten VoIP Myths.
Chapter 18: Ten VoIP Manufacturers.
Part V: Appendixes.
Appendix A: VoIP Providers.
Appendix B: Glossary.
Index.
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