| Introduction.
Part I: What the @#$%&*!?
Chapter 1: Dealing with Disaster (While Keeping Your Sanity).
Chapter 2: Do This First.
Chapter 3: Is It a Hardware Problem or a Software Problem?
Chapter 4: The R Chapter (Reinstall, Restore, Recycle, Recover).
Chapter 5: Help! I Need Somebody!
Part II: Troubleshooting Minor Irks and Quirks.
Chapter 6: This Just Bugs Me!
Chapter 7: Gosh! This Is Embarrassing!
Chapter 8: Startup Problems.
Chapter 9: Losing Things, Finding Things.
Chapter 10: Sounds Like Trouble.
Chapter 11: The Mystery of System Resources (and Memory Leaks).
Chapter 12: The Slow PC.
Chapter 13: Keyboard, Mouse, and Monitor Dilemmas.
Chapter 14: Printer Problems.
Chapter 15: Mishaps in the Storage System.
Chapter 16: Correcting Graphics Disgrace.
Chapter 17: Internet Connection Mayhem.
Chapter 18: Web Weirdness with Internet Explorer.
Chapter 19: E-Mail Calamities.
Chapter 20: Shutdown Discontent.
Part III: Woes, Wows, Windows.
Chapter 21: Windows Is As Windows Does.
Chapter 22: Windows Versus Your Programs.
Chapter 23: Windows Can Be Your Friend.
Chapter 24: Useful Tools and Weapons.
Part IV: Preventive Maintenance.
Chapter 25: Maintaining the Hard Drive.
Chapter 26: The Benefits of Backup.
Part V: The Part of Tens.
Chapter 27: The Ten Rules of Tech Support.
Chapter 28: Ten Dumb Error Messages.
Chapter 29: Ten Things You Should Never or Always Do.
Index.
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