| Introduction.
Part I: The ABCs of Telecom Service.
Chapter 1: A Buyer’s Scoop on Telecom.
Chapter 2: Making (And Living with) Telecom Decisions.
Chapter 3: Getting Around the Telecom Neighborhood.
Part II: Reviewing Telecom Products and Prices.
Chapter 4: Understanding Dedicated Service Requirements.
Chapter 5: Meeting Toll-Free Service, the Red-Headed Stepchild of Telecom.
Chapter 6: Getting the Non-Accountant’s Guide to Your Phone Bill.
Part III: Ordering and Setting Up Telecom Service.
Chapter 7: Ordering Regular Phone Lines and New Long-Distance Service.
Chapter 8: Ordering Dedicated Service.
Chapter 9: Ordering Toll-Free Service.
Chapter 10: Activating Your Dedicated Circuit and Toll-Free Numbers.
Part IV: Taking Care of Your Telecom System.
Chapter 11: Maintaining Your Telecom Services.
Chapter 12: Troubleshooting Switched Network Issues.
Chapter 13: Troubleshooting Your Dedicated Circuits.
Part V: What’s Hot (Or Just Geeky) in the Telecom World.
Chapter 14: Transferring Data, Not Just Voice Content.
Chapter 15: Riding the Internet Wave: VoIP.
Part VI: The Part of Tens.
Chapter 16: Ten Acronyms and What They Really Mean.
Chapter 17: Ten Troublesome Telecom Traits to Avoid.
Chapter 18: Ten Places to Go for Hints and Help.
Appendix: Making a Loopback Plug.
Index.
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