| Introduction.
Part I: Laying the Foundation for Your Strategic Plan.
Chapter 1: What Is Strategic Planning Anyhow?
Chapter 2: Why Strategic Planning Impacts Your Growth.
Chapter 3: Getting Set Up for Successful Planning.
Part II: Looking Backward to Move Forward.
Chapter 4: Taking Lessons from the Past.
Chapter 5: Focusing on What You Do Best.
Chapter 6: Refining Your Mission, Vision, and Values.
Part III: Sizing Up Your Current Situation.
Chapter 7: Assessing Your Business and Its Capabilities.
Chapter 8: Seeing Your Business Through Your Customers’ Eyes.
Chapter 9: Assessing Your Strategic Position in a Dynamic Environment.
Part IV: Moving Your Organization into the Future.
Chapter 10: Growth: It’s Not Just for Kids Anymore.
Chapter 11: Finding New Customers.
Chapter 12: Establishing Your Strategic Priorities.
Part V: Creating and Making the Most of Your Plan.
Chapter 13: Putting Your Plan Together.
Chapter 14: Putting Your Plan to Work.
Chapter 15: Contingency Planning: Your Plan B.
Chapter 16: Planning Considerations for Entrepreneurs and Department Managers.
Chapter 17: Planning for the Social Sectors.
Part VI: The Part of Tens.
Chapter 18: Ten Ways to Keep Your Strategic Plan from Hitting the Shelf.
Chapter 19: Ten Ways to Ruin Your Strategic Planning Meeting.
Chapter 20: Ten Shortcuts to Getting Your Plan Done.
Index.
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