| Introduction.
Part I: Getting Started in Six Sigma.
Chapter 1: Getting Ready for Six Sigma: The Effects of Variation.
Chapter 2: Forming a Six Sigma Initiative.
Chapter 3: Leading and Managing a Six Sigma Initiative.
Part II: Defining a Six Sigma Project.
Chapter 4: Putting the Right Foot Forward: Defining a Six Sigma Project.
Chapter 5: Brainstorming the Inputs to Your Process.
Chapter 6: Prioritizing Which Inputs to Address.
Part III: Mastering Measuring.
Chapter 7: Categorizing Data and Calculating Measures of Variation.
Chapter 8: A Picture’s Worth 1,000 Words: Measuring with Charts and Graphs.
Chapter 9: Yield and Defects: Calculating the Good, the Bad, and the Ugly.
Part IV: Assessing the Right Approach to Your Analysis.
Chapter 10: Mastering Measurement System Analysis (MSA).
Chapter 11: Capability: Matching Performance to Need.
Chapter 12: Narrowing Your Inputs with Confidence.
Part V: Improving and Controlling.
Chapter 13: Quantifying Variable Relationships.
Chapter 14: Planning and Conducting 2k Factorial Experiments.
Chapter 15: Constructing Control Plans and Charts.
Part VI: The Part of Tens.
Chapter 16: Ten Implementation Myths of Six Sigma.
Chapter 17: Ten Tips for Finishing a Six Sigma Project Successfully.
Index.
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