| Foreword.
Introduction.
Part I: Six Sigma Basics.
Chapter 1: Defining Six Sigma.
Chapter 2: Examining the Principles and Language of Six Sigma.
Chapter 3: Pinpointing the Essentials of Six Sigma.
Part II: Understanding and Enacting the Breakthrough Strategy (DMAIC).
Chapter 4: Finding the Pain — Defining Projects.
Chapter 5: Measuring the Gaps.
Chapter 6: Measuring Capability.
Chapter 7: Separating the Wheat from the Chaff.
Chapter 8: Quantifying the Critical Few.
Chapter 9: Achieving the Objective.
Chapter 10: Locking in the Gains.
Part III: The Six Sigma Tool and Technology Landscape.
Chapter 11: Identifying Six Sigma Practitioner Tools.
Chapter 12: Mastering Six Sigma Manager Tools.
Part IV: The Part of Tens.
Chapter 13: Ten Best Practices of Six Sigma.
Chapter 14: Ten Pitfalls to Avoid.
Chapter 15: Ten Places to Go for Help.
Appendix: Glossary.
Afterword.
Index.
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