| Foreword.
Introduction.
Part I: So, You Want to Be a Manager?
Chapter 1: You’re a Manager — Now What?
Chapter 2: Delegation: Getting Things Done without Getting Done In.
Chapter 3: Lead, Follow, or Get Out of the Way.
Part II: Managing: The People Part.
Chapter 4: Hiring: The Million-Dollar Decision.
Chapter 5: Inspiring Employees to Better Performance.
Chapter 6: When in Doubt, Coach.
Part III: Making Things Happen.
Chapter 7: Goal Setting Made Easy.
Chapter 8: Measuring and Monitoring Individual and Project Performance.
Chapter 9: The Fine Art of Performance Evaluations.
Part IV: Working with (Other) People.
Chapter 10: Getting Your Message Across.
Chapter 11: It’s a Team Thing.
Chapter 12: Managing Virtual Employees.
Chapter 13: Focusing on Ethics and Office Politics.
Part V: Tough Times for Tough Managers.
Chapter 14: Managing Change on the Job.
Chapter 15: Employee Discipline: Speaking Softly and Carrying a Big Stick.
Chapter 16: Too Little, Too Late: Terminating Employees.
Chapter 17: Managing Me: Taking Care of No.1.
Part VI: Tools and Techniques for Managing.
Chapter 18: Budgeting, Accounting, and Other Money Stuff.
Chapter 19: Harnessing the Power of Technology.
Chapter 20: Developing and Mentoring Employees.
Chapter 21: Keeping Track of Recent Management Trends.
Part VII: The Part of Tens.
Chapter 22: Ten Common Management Mistakes.
Chapter 23: The Ten Best Ways to Recognize Employees.
Chapter 24: Ten Classic Business Books That You Need to Know About.
Index.
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