| Introduction.
PART I: Who, Me? Change?
Chapter 1: Expect the Unexpected.
Chapter 2: What Is Changing?
PART II: Over Two-Thirds of Changes Fail — Don't Let Resistance Put You in This Statistic.
Chapter 3: Resistance: Looking at Losers and Winners.
Chapter 4: Don't Shoot! Resisters Aren't Your Enemies.
Chapter 5: Why People Will Always Resist.
Chapter 6: If Knowledge Is Power, How Do I Get More Of It?
Chapter 7: Managers Resist Change, Too.
Chapter 8: Skills for Working with Resistance.
Chapter 9: Assessment: How's Your Organization Doing with Resistance?
PART III: Planning Your Change — From Calamari to Tiramisu.
Chapter 10: Making Sure That Your First Step Is The Right One.
Chapter 11: Getting Your Act Together.
Chapter 12: Describing Your Present World.
Chapter 13: What Does Your Brave New World Look Like?
Chapter 14: Creating Your Implementation Plan — Even When You Don't Want To.
Chapter 15: Now, What Do You Tell Your Employees?
Chapter 16: Assessment: How's Your Management Doing with Planning for Change?
PART IV: Leading the Charge.
Chapter 17: The Many Faces of Leadership.
Chapter 18: Making Communication Work for You.
Chapter 19: Celebrate Successes.
Chapter 20: Assessment: How's Your Management Doing with Leading the Charge?
PART V: Taking Care of Yourself — No One Else Will.
Chapter 21: Five Keys to Mental Mastery.
Chapter 22: Powerlifting for the Mind and Body.
PART VI: The Part of Tens.
Chapter 23: Ten Things That Every Change Winner Does.
Chapter 24: Ten Barriers to Successful Change.
Index.
Book Registration Information.
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