| Introduction.
Part I: Building the Framework.
Chapter 1: The Big Picture.
Chapter 2: Law and Order: Navigating the Legal Minefield of Hiring and Managing.
Part II: The Right People in the Right Places.
Chapter 3: Building a Staffing Strategy.
Chapter 4: Smart Start to Hiring: Kicking Off the Hiring Process.
Chapter 5: Resourceful Recruiting.
Chapter 6: Narrowing Down the Field.
Chapter 7: One on One: Getting the Most Out of Interviewing.
Chapter 8: The Home Stretch: Making the Final Decision.
Chapter 9: Starting Off on the Right Foot.
Part III: Retention: Critical in Any Business Environment.
Chapter 10: Ensuring an Effective Compensation Structure.
Chapter 11: Creating the Right Benefits Package.
Chapter 12: Creating an Employee-Friendly Work Environment.
Chapter 13: Getting Permanent Benefit from Interim Staffing.
Chapter 14: Training and Development.
Part IV: Keeping Things Together: Monitoring Ongoing Performance.
Chapter 15: Assessing Employee Performance.
Chapter 16: Encouraging Extraordinary Performance.
Chapter 17: Handling Difficult Situations.
Part V: The Part of Tens.
Chapter 18: Ten Keys to HR Success in the Future.
Chapter 19: Ten Ways to Become an HR Strategist.
Chapter 20: Ten HR-Related Web Sites Worth Exploring.
Chapter 21: Ten HR-Related Associations You Should Know About.
Chapter 22: The Ten Most Important HR-Related Laws.
Appendix: About the CD.
Index.
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