| Introduction.
PART I: Building Employee Commitment through Coaching.
Chapter 1: Get Off the Bench and Be the Coach!
Chapter 2: Laying a Foundation that Builds Commitment.
Chapter 3: Coaching and Managing Diversity.
Chapter 4: Finding the Time to Stay Connected.
PART II: Performance Coaching for Results.
Chapter 5: Giving Constructive Feedback, Not Praise and Criticism.
Chapter 6: Setting Performance Plans the SMART Way.
Chapter 7: Taking the Blues Out of Reviews.
PART III: The Fine Art of Mentoring and Tutoring.
Chapter 8: The Do's and Don'ts of Mentoring and Tutoring.
Chapter 9: Don't Tell, but Do Ask: Tutoring with Questions.
Chapter 10: Taking Them under Your Wing.
PART IV: Motivating and Empowering Your Staff.
Chapter 11: Motivation — Not Inspiration or Perspiration.
Chapter 12: Seven Practical Strategies to Motivate Employees.
Chapter 13: Don't Try To Do It All Yourself — Delegate.
PART V: Grooming and Growing Your Employees.
Chapter 14: Knowing When — and How — to Train.
Chapter 15: Building Career Self-Reliance.
Chapter 16: Making the Plan: Coaching For Development.
PART VI: The Part of Tens.
Chapter 17: Ten Coaching Myths.
Chapter 18: Ten Skills That Strengthen Your Foundation for Coaching.
Chapter 19: Ten Management Behaviors to Avoid.
Chapter 20: Ten (er, 50) Ways to Build Commitment through Coaching.
Index.
Book Registration Information.
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