| Introduction.
Part I: Understanding the Problem.
Chapter 1: Spam and Spyware: The Rampant Menace.
Chapter 2: The Spyware Who Loved Me: Stopping Spyware in Its Tracks.
Chapter 3: Understanding the Enemy: What Really Spawns Spam.
Part II: Justifying and Selecting Spam and Spyware Filters.
Chapter 4: Calculating ROI for Your Anti-Spam and Anti-Spyware Measures.
Chapter 5: Developing the Battle Plans.
Chapter 6: Evaluating Anti-Spam and Anti-Spyware Solutions.
Part III: Deploying Your Chosen Solution.
Chapter 7: Training Users and Support Staff.
Chapter 8: Planning the Rollout.
Chapter 9: Rolling Out to the Enterprise.
Chapter 10: Supporting Users.
Part IV: Maintaining Your Defenses.
Chapter 11: Everyday Maintenance.
Chapter 12: Handling Thorny Issues.
Chapter 13: Defense in Depth: Providing Layers of Protection.1
Part V: The Part of Tens.
Chapter 14: Ten Spam-Filtering Solutions for the Enterprise.
Chapter 15: Ten Keys to Successful Spam Filtering.9
Chapter 16: Ten Spam-Related Issues Most Enterprises Face.
Chapter 17: Ten Spyware-Filtering Solutions for Businesses.
Chapter 18: Ten Online Resources for Resolving Spam and Spyware.
Chapter 19: Ten Keys to Successful Spyware Filtering.
Appendix A: Spam and Spyware Filtering Project Plan.
Appendix B: Spam and Spyware Filtering Project Requirements.
Appendix C: Glossary.
Index.
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