Small businesses can use a free add-in to Outlook called the Business Contact Manager, rather than Contacts, to manage new customers. The Business Contact Manager (BCM) comes with the Small Business and Professional edition of Microsoft Office. BCM includes time-saving Account and Business Contact forms designed to control sales and marketing activities.

To open the BCM New Account form:

1. Choose Business Tools, Accounts. The Account list appears.

2. Click New. The New Account page appears.

3. Complete the customer information in each appropriate field.

4. Click Save And Close.