If you need to talk with technical support, try to do it first thing in the morning — not where you're located but where tech support is located — before everyone else tries to call. Check your user's manual because some software companies' tech support departments are open as early as 7:00 a.m. EST. Remember that the busiest time for technical support is early on Monday morning because everyone was trying to do something with the computer over the weekend and got into trouble.