Business Management

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Setting Smart Management Goals

You can find all kinds of goals in all kinds of organizations. Some goals are short-term and specific (starting next month, we will increase production by two units per employee per hour [more…]

Ten Qualities of an Effective Team Player

If you were choosing team members for a business team in your organization, who would the best team players be? Assuming that people have the right technical skills for the work to be done, what other [more…]

Giving Constructive Feedback

Performance feedback can be given two ways: through constructive feedback or through praise and criticism. Don't fall into the trap of giving praise and criticism on employee performance. [more…]

Staffing Your Restaurant's Kitchen

A chain is only as strong as its weakest link. You've heard this idea related to business a million times. Like all those other endeavors and enterprises, a restaurant can't run well or long without the [more…]

Conducting Effective Business Meetings

Every business, whether it has 2 employees or 2,000, has meetings as a regular part of getting things done. Although employees can communicate with one another in an organization in many different ways [more…]

Recognizing (and Avoiding) Common Management Mistakes

Mistakes are nature's way of showing you that you're learning. As a manager, you will make mistakes, but you can avoid common managerial errors by knowing where the common pitfalls are. [more…]

Differences between Work Groups and Teams

Teams definitely are forms of work groups, but not all work groups are teams. In fact, plain work groups are much more numerous than teams.

Work groups function on three levels: [more…]

Finding the Right Mental Attitude for Success

Attitude isn't quite everything when it comes to being successful, but attitude plays a part in virtually every phase of your life. A poor attitude gets more people fired than any other single factor, [more…]

Empowering Employees When Delegating

Delegating, as a coaching tool, is the act of assigning and entrusting assignments and responsibilities to others. Delegating isn't about giving people tasks to do. Tasks are the simple and short-term [more…]

Resolving Conflicts on the Team

Conflicts among team members will occur from time to time, and team members may struggle to positively resolve conflicts that arise. Finding out with your team members how best to deal with conflict situations [more…]

What Is the Balanced Scorecard?

The Balanced Scorecard was developed in the early 1990s by two guys at the Harvard Business School: Robert Kaplan and David Norton. The key problem that Kaplan and Norton identified in the business of [more…]

Considering Six Sigma Best Practices

Successful Six Sigma efforts have several practices and characteristics in common. As you launch into your own Six Sigma journey, you can use these as landmarks to set your course and bearing. Even after [more…]

Building Teams to Self-Manage and Grow

Self-directed teams — sometimes called self-managed teams, empowered work units, or autonomous work teams — function in their truest sense without supervisory authority. Team members are interdependent [more…]

Applying Fundamental Quality Control Concepts

Your organization can implement several fundamental quality control processes to ensure that you produce or deliver a high-quality product or service. The following sections present the information you [more…]

Preparing Your Training Environment

Establishing an environment conducive to learning is a critical aspect of starting a training session off on the right foot. You can ensure that participants walk in to a relaxed atmosphere and an environment [more…]

Preventing Bar Staff Theft

Theft means stealing, pure and simple. If a dishwasher pockets silverware from the restaurant, that's theft. If a bartender gives a drink away to a customer without ringing it up, that's theft. If a prep [more…]

Delegating Effectively

Delegation doesn't just happen. Just like any other task that you perform as a manager, you have to work at it. The six steps to effective delegation are the following: [more…]

Tracing the Roots and Meaning of Six Sigma

The Six Sigma methodology was formalized in the mid-1980s at Motorola. New business and management theories and ideas were combined with basic principles and statistical methods that had existed in quality [more…]

Quality Control Technique: Trimming Down with Lean Processes

Lean processes are the latest diet craze in the world of quality control! Lean is a quality control technique you can use to identify and eliminate the flab in your company's processes. The [more…]

Avoiding Six Sigma Pitfalls

Navigating your business through the Six Sigma methodology can be treacherous. Identifying — and avoiding — common Six Sigma mistakes and perceptions can keep your business from running aground. [more…]

Considering the Pros and Cons of Rapid Improvement Events

All business processes start out operating perfectly (that's the plan, anyway). Over time, however, things change. Gradually, a simple process becomes more complex, and this complexity can breed inefficiency [more…]

Inspiring Team Creativity for Business

The creative outcome of a business team depends on the nature of the group of individuals you assemble (the more dynamic, inspired, and innovative, the better) and the communication skills that the session [more…]

Don't Let Fear Get in the Way of Success

Fear of failure is probably the second biggest cause of failure. The first is fear of the unknown — just watch any horror movie. The easiest way to overcome these fears is to take action. Don't succumb [more…]

Avoiding Common Meeting Mistakes

Successfully organizing meetings is an under-appreciated business skill. With the umpteen details meeting and event planners need to handle, mistakes are bound to be made, and sometimes heads will roll [more…]

Organizing Small Groups for Training

Small groups are critical to a well-designed training program. A handful, rather than a horde, of people gathered together have a greater chance of becoming involved and actively participating in training [more…]

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